Privacy Policy

Scope

This policy covers information collected through waterheaterleakincloset.info and through calls to the phone number shown on it. Using the site or placing a call means accepting the practices described here.

Information Collected

Calls can generate the caller's phone number, the date, time and length of the call, a rough location based on the number and, when the phone system records calls, the recording.

Visits to the site can generate an IP address, details about the browser and device, the page the visitor came from and the pages viewed. The site does not ask for payment card, Social Security or bank account numbers.

How It Is Used

Collected information helps handle calls, review call quality, understand how the site is used, detect fraud or abuse and comply with the law.

Who Receives It

The caller's number, location and description of the damage go to the restoration company that responds to the call. Vendors that run phone, hosting and analytics services receive what they need to do that work.

Information may also be released when the law requires it or when someone's safety is at risk.

Cookies and Analytics

Cookies and similar tools can count visits and help pages load properly. A browser can block or delete them, and the site still works.

Storage and Security

Records are kept only as long as the purposes above or legal rules require. Reasonable safeguards protect them, though no storage or online transfer is entirely secure.

Your Choices

Residents of some states may have the right to learn what personal information is held, to correct it or to have it deleted. Send a privacy message by calling (888) 629-3140 or emailing contact@waterheaterleakincloset.info.

Minors and Changes

The site is meant for adults handling a home emergency, and information from children under 13 is not knowingly collected. A revised policy applies from the moment it is posted.